Terms & Conditions

A legal disclaimer

RC Simi Valley Party Rental Terms & Conditions

By submitting a rental request, you acknowledge that you have read and agree to the following terms and conditions.

1. Orders and Reservations

Submitting an online rental request does not guarantee availability or confirm your reservation. All orders are subject to inventory availability and approval by our team. Your reservation is confirmed only after we provide confirmation and any required deposit or payment arrangements have been completed.

2. Pricing and Payment

All rental prices will be provided or confirmed before your reservation is finalized. Delivery fees, applicable taxes, deposits, and other agreed-upon charges may apply. Any required deposit and final payment deadlines will be communicated before confirmation.

3. Cancellations and Changes

Please contact us as soon as possible if you need to cancel or modify your order. Changes to quantities, delivery details, or event dates are subject to availability and approval. Any cancellation fees, refund terms, and deposit conditions will be communicated before your reservation is finalized and will comply with applicable law.

4. Delivery and Pickup

Customers must provide an accurate delivery address and ensure the delivery area is accessible at the agreed-upon time. Please notify us in advance of stairs, gates, restricted access, parking limitations, or other delivery challenges. Additional charges may apply if previously undisclosed conditions require extra labor or services, provided those charges are agreed upon in advance.

5. Rental Period and Returns

Rental items must be made available for pickup or returned by the agreed-upon date and time. Late returns or extensions must be approved in advance and may incur additional charges. Customers are responsible for following the agreed-upon return and pickup instructions.

6. Care of Rental Items

All rental items must be used responsibly and for their intended purpose. Customers are responsible for the loss of or damage to rented items while in their care, except to the extent caused by our negligence or otherwise excluded by applicable law. Reasonable repair or replacement charges may apply for missing, damaged, or excessively soiled items beyond normal wear and tear. Any charges will be documented and communicated to the customer.

7. Setup and Venue Conditions

Unless explicitly included in your order, setup, decorating, and breakdown services are not included in the rental price. Customers are responsible for ensuring the venue is suitable for the rented equipment and that any necessary permissions are obtained.

8. Outdoor Events and Weather

Customers should consider weather conditions when renting equipment for outdoor events. Tents, canopies, and other equipment must be used according to safety instructions. Unsafe weather or venue conditions may require changes to delivery, setup, or use of equipment. Any resulting cancellation or rescheduling will be handled according to the agreed-upon reservation terms and applicable law.

9. Availability and Substitutions

We will make reasonable efforts to provide the items confirmed in your reservation. If an item becomes unavailable, we will contact you to discuss an appropriate alternative or other available options before making a substitution.

10. Questions and Communication

Please review your order details carefully before submitting your request. If you have questions, special requests, or need to make changes, contact us using the business contact information provided on our website.

Customer Acknowledgment

By checking the agreement box and submitting your rental request, you acknowledge that you have read and understand these terms and conditions. You understand that submitting a request does not itself guarantee a reservation, and that your reservation is subject to our confirmation process.

Thank you for choosing our business for your special event!